Support
Something not working, or not making sense? Write, and a person will answer.
Email support@mupi.app.
Things that help
- Which iPhone the camera is, and which iOS version it runs.
- What you expected to happen, and what happened instead.
- Whether the camera was online at the time.
Before you write
- Photos not backing up is usually iCloud: check the camera is signed in and has space.
- A camera that will not stay in Mupi is usually Guided Access having been switched off after a restart. See the setup page.
Getting your photos out
You never need us for this. Mupi on your own iPhone can export the whole library, originals included, at any time.